Terms and Conditions for Man With Van Merton
These Terms and Conditions set out the basis on which Man With Van Merton provides removals, transport, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, and service-specific instructions provided before the job begins. For the purposes of these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider, and references to ???you??� and ???your??� mean the customer, sender, recipient, or person authorised to arrange the service. These terms are intended to be fair, clear, and consistent with applicable UK law.
The services may include domestic moves, single-item transport, student moves, furniture delivery, collection and delivery, light commercial removals, and disposal services where agreed in advance. The exact scope of work will depend on the booking details and the information you provide to us. Because service needs vary, it is your responsibility to ensure that the information you provide is accurate and complete. If the details change before or during the job, we may need to revise the quotation, timing, equipment, or crew allocation.
These terms apply to all van move services, house move transport, and other relevant work carried out under the Man With Van Merton name unless a separate written agreement states otherwise. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply.
Booking process begins when you request a quotation or availability check and provide the necessary information about the move. This may include the collection and delivery addresses, access conditions, item list, preferred dates, floor levels, parking restrictions, and any special handling requirements. A quotation is normally based on the information supplied at the time and may be revised if the actual circumstances differ. A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment. We may decline a booking if we believe the work is unsafe, unlawful, beyond our service scope, or not reasonably achievable with the vehicle and crew assigned.
When a booking is confirmed, you are responsible for checking the accuracy of the details in the booking confirmation. If you spot an error, you must notify us promptly. We may send pre-job messages or request additional information to help us plan the work efficiently. Any changes requested by you after confirmation, including changes to date, time, load size, access conditions, or the number of people required, may affect the price and timing. We do not guarantee availability for amended bookings, especially at short notice or during busy periods.
The service may be subject to minimum booking times, arrival windows, and reasonable waiting periods. If access is restricted, traffic conditions are adverse, or parking cannot be arranged close to the property, additional time may be required. We will use reasonable efforts to carry out the booking on the agreed day, but exact times are not guaranteed unless expressly stated in writing. Delays caused by events outside our control are dealt with under the force majeure provisions below.
Payments must be made in accordance with the price confirmed at booking or as later adjusted in writing. Unless otherwise agreed, payment is due on completion of the service or before unloading, depending on the nature of the job. We may request a deposit to secure certain bookings, especially where labour, vehicle time, or disposal arrangements are reserved in advance. Deposits may be non-refundable where stated at the time of booking, particularly if we incur pre-arranged costs or refuse other work in order to reserve the slot.
We accept only the payment methods notified at the time of booking. Any bank charges, transfer fees, chargeback costs, or card processing costs may be passed on to you where permitted by law and where clearly communicated. If payment is not made on time, we may suspend the service, retain goods in our vehicle or storage area only to the extent permitted by law, or charge reasonable late payment fees and costs. You must ensure that the payer has authority to pay on your behalf.
Additional charges may apply where the actual work exceeds the agreed scope. Examples include extra waiting time, additional labour, dismantling or reassembly not previously included, additional drops, special handling, stair carries, ferry or congestion-type charges, parking fees, waste disposal fees, or the transport of items not disclosed before the job. We will aim to notify you of additional costs as soon as reasonably possible. If you do not agree to pay for additional work that was not included in the original quotation, we may restrict the service to the original scope or end the booking.
Cancellations and rescheduling are permitted subject to the notice you provide and the costs we have already incurred. If you cancel well in advance, we may offer a full or partial refund of any deposit, depending on whether the work was scheduled as a fixed booking or reserved with dedicated resources. If you cancel at short notice, arrive late, or fail to make the property accessible, cancellation charges may apply. These charges reflect lost time, travel, scheduling disruption, and any reserved labour or vehicle costs.
If you need to reschedule, you should notify us as early as possible. We will try to accommodate a new date, but availability cannot be guaranteed. A rescheduled booking may be treated as a fresh booking for pricing purposes, particularly if the original date was reserved at a special rate or if fuel, staffing, or seasonal demand has changed. We may cancel or postpone a booking if weather, road closures, vehicle breakdown, sickness, safety concerns, or other matters outside our reasonable control make it impractical or unsafe to proceed.
Where we cancel a booking without fault on your part, we will either offer a new date or refund any sums paid for services not provided, subject to any lawful deductions for work already carried out or costs already incurred at your request. No compensation will be payable for indirect losses caused by a cancellation or delay beyond our control, except where required by law.
Customer responsibilities are central to a successful service. You must ensure that all items being moved are properly packed, labelled if necessary, and suitable for transport. Fragile items should be protected using appropriate packaging unless we have expressly agreed to pack them. You must tell us in advance about heavy, awkward, valuable, hazardous, or unusually large items. We may refuse to carry items that are unsafe, illegal, not adequately packed, or likely to damage the vehicle, other goods, or property.
You are responsible for arranging safe access to the property and obtaining any permissions needed for parking, loading, unloading, or access through shared areas. If lifts, stairs, corridors, or doorways are too narrow for the items, or if access conditions were not disclosed, we may need to adapt the service or refuse certain items. You should also ensure that pets, children, and bystanders are kept clear of the working area. If you or your representative is not present when required, our crew may proceed based on the instructions available, but we accept no responsibility for errors caused by incomplete directions.
Liability is limited in accordance with these terms and with UK law. We will take reasonable care in handling your goods and property, but we are not responsible for loss or damage caused by matters outside our control, including poor packing, inherent defects, unsuitable access, hidden weakness in furniture, or pre-existing damage. You should inspect items before and after the move where possible. Claims for damage must be reported within a reasonable time and supported by evidence, including photographs and a description of the item and event. Our liability for proven loss or damage will be limited to the repair cost, replacement value, or the reasonable amount required to put the item back into the condition it was in immediately before the service, subject to any agreed insurance terms and any exclusions allowed by law.
Exclusions and limitations apply where the law permits. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. However, we are not liable for indirect or consequential losses such as loss of earnings, missed appointments, business interruption, or emotional distress unless such liability cannot be excluded by law. Where you ask us to move high-value items, works of art, specialist equipment, or sensitive documents, you should notify us in advance so that appropriate arrangements and, if necessary, additional insurance can be considered. We are not responsible for the contents of boxes or containers we did not pack ourselves.
If you instruct us to disconnect, dismantle, reassemble, or reconnect items, you accept that such tasks may carry additional risk. We may refuse to carry out technical work that should be completed by a qualified tradesperson. Any advice given by our crew is informal and should not be treated as professional legal, engineering, electrical, or plumbing advice. If a customer asks us to proceed against our recommendation, this is done at the customer???s own risk.
Waste regulations are an important part of our service. Where rubbish removal, clearance, or disposal is included, both parties must comply with relevant UK waste legislation, including rules on duty of care and lawful disposal. You must accurately describe the waste you want removed and identify whether it includes household waste, bulky waste, electrical items, reusable goods, or any materials that may require special handling. We will only remove waste we are lawfully able to carry and dispose of. We may request evidence that waste is from a domestic or permitted source, and we may refuse loads containing hazardous, clinical, asbestos-related, chemical, or restricted materials unless a specific lawful arrangement has been agreed in advance.
When we collect waste, you authorise us to transport it to a lawful transfer station, recycling facility, reuse centre, or disposal site as appropriate. You must not ask us to dispose of anything illegally, fly-tip, or split loads in a way that would breach waste rules. If items may be reused or donated, this will only happen if it has been agreed in advance. You remain responsible for ensuring that any materials handed over are properly segregated and accurately described. If false information is provided about waste type or origin, you may be liable for any resulting losses, penalties, or claims.
Insurance and property condition should be considered before the service begins. You are encouraged to have appropriate home, contents, or business insurance for the goods being moved. Our vehicle and public liability arrangements may apply only within the stated policy limits and subject to the policy terms. We are not responsible for pre-existing defects, wear and tear, or damage caused by hidden faults in property, doors, floors, lifts, or fixtures. Any instruction to place items in a particular location is accepted at your risk if that location is structurally unsuitable or difficult to access.
If we store items temporarily in our vehicle during the course of the move, that is only for the purpose of completing the booked service. We do not provide long-term storage unless agreed separately in writing. Risk in the goods usually passes in line with the law and the specific circumstances of the booking. Title to goods remains with you unless transferred separately under a written agreement. You must ensure that any goods supplied to us for transport are lawfully yours to move or that you have permission from the owner.
Complaints should be raised as soon as possible after the issue arises, with enough detail for us to investigate. We may ask for photographs, invoices, or other supporting information. We aim to handle disputes fairly and efficiently. If a matter cannot be resolved directly, both parties should try to settle it through reasonable discussion before starting formal proceedings. Nothing in these terms prevents you from exercising any statutory consumer rights available under UK law.
Force majeure means an event beyond our reasonable control that prevents or delays performance, such as severe weather, fire, flood, accident, road closure, strike, illness, acts of government, or disruption to transport networks. If such an event occurs, we may suspend, postpone, or cancel the booking without liability for failure to perform during the affected period, provided we take reasonable steps to minimise inconvenience. Any money paid for services not provided will be handled fairly, subject to lawful deductions for work already carried out or costs already incurred.
Governing law and jurisdiction are those of England and Wales. These terms, and any dispute arising from them, are governed by the laws of England and Wales. If a dispute cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. By using our service, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With Van Merton and that you are authorised to do so on behalf of all persons whose goods are included in the booking.